service-design

Managing a Change Strategy for a Website using Service- and Human-Centered Design

30.08.2019 Education, Research

Jonna Seilonen, Media Management MA student, Department of Culture and Media, Arcada UAS Supervisor: Dr. Nathalie Hyde-Clarke Examiner: Dr. Owen Kelly My master thesis is based on website service development. It analyses how a change strategy may be managed for a website based on user preferences and recommendations. The aim of the study is to provide recommendations as to how a change strategy may…

Servicedesign för e-hälsofrämjande arbete

13.10.2017 Education, Projects, Research

Det hälsofrämjande arbetet på Arcada har under hösten 2017 fokuserat på tjänstedesign (service-design) av eHälsotjänster. På innovativa sätt har studentgrupper vid institutionen för hälsa och välfärd själva skapat och designat olika förslag på digitala hälsofrämjande serviceformer. En definition av vad servicedesign är lyder: Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction…